Cookies

Our Website makes use of cookies. Cookies are files which our server uses to identify your computer. Cookies cannot identify which person is using the computer.

Vengrove uses cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalise your experience on our web pages and to provide you with a better service.

Cookies can only be placed on a computer where the user has given their express consent. You can choose to accept or decline cookies when you first access our site via the cookie pop-up. Most browsers automatically accept cookies, but you can modify your browser settings to decline them. Declining cookies may limit site functionality.

How will we use your information?

To process your application to use our services
To undertake identification and fraud prevention checks
To comply with contractual obligations and provide requested services
To protect your information from unauthorised access
To deal with queries, complaints or issues
To generate anonymous website usage statistics
To comply with legal requirements and protect our systems
To notify you of changes to our services
To improve the services we provide

Unless otherwise stated, the legal basis for using your personal data is our legitimate business interests.

How will we protect your information?

We take appropriate physical, electronic and procedural measures to protect the confidentiality, integrity and availability of your personal information.

Who would we disclose your information to?

Companies within the Vengrove group
IT providers, service providers and agents
Auditors, accountants, lawyers and professional advisers
Fraud prevention agencies and regulators
Tax, payments and customs authorities
Prospective buyers or sellers of business assets

We do not lend or sell your personal information to third parties.

Data retention

We retain personal data only for as long as necessary to meet legal, regulatory and operational requirements. Identification and compliance records are generally retained for five years, with some records held for up to seven years.

Electronic communications and meeting records
Suitability and appropriateness assessments
Periodic statements and valuations
Transaction records and identity information

Transferring information overseas

Personal data may be transferred outside the EEA where appropriate safeguards are in place to ensure equivalent protection standards.

Your rights

You have the right to access personal data held about you. Requests will be handled without delay and no later than one month, with extensions applied only where legally permitted.

We may charge a reasonable fee for excessive or repetitive requests or refuse to respond where requests are manifestly unfounded.

Right to object to marketing
Right to prevent harmful processing
Right to rectification or completion of data
Right to restrict or object to processing
Right to erasure in certain circumstances
Right to data portability
Right to information about automated decision-making
Right to lodge a complaint with the Information Commissioner’s Office

To exercise your rights, we may require identity verification. Contact us at info@vengrove.com or by post at 3rd Floor, 3-5 Rathbone Place, London, W1T 1HJ.

Where we rely on your consent, you may withdraw it at any time.