Privacy Policy

Introduction and purpose


The General Data Protection Regulation (“GDPR”) governs the controlling and processing, such as the use or holding, of personal data, which is essentially any information about identifiable living individuals, and also gives those individuals certain rights and remedies in respect of that information.


The purpose of this notice is to supply you with the required information at the time of providing us with your personal data. This will lay out the essentials such as the what, where, when and how in relation to the personal information collected. This should help you feel more confident about the privacy and the security of your personal information.


Please read this Privacy Notice carefully. By visiting our website or using any of our services, you indicate your agreement to our use of your personal information as set out in this Privacy Notice.


Identity and contact details of the data controller


Vengrove Real Estate Management Limited (company number 9919319) whose registered office is at 1st Floor, 33 Foley Street, London, W1W 7TL is the Data Controller and is committed to protecting the rights of individuals in line with the GDPR.


Contact details of the data protection officer


Vengrove has appointed a Data Protection Officer who can be contacted through info@vengrove.com.


When do we collect information?


We will collect information from you when you register with us, apply to use any of our services, become our client, or contact us in person, by telephone, by email or by post.


What information will we collect and why?


  • Name, address, telephone number and email address
  • Date of birth, nationality, residence and tax identification number
  • Passport, driving licence and utility bill details
  • Requested service details
  • Financial crime and electoral register records
  • Employment status, income and source of wealth

Cookies


Our website uses cookies to improve functionality and understand usage.


How will we use your information?


  • Processing service applications
  • Carrying out identity and fraud prevention checks
  • Meeting contractual and legal obligations
  • Responding to queries or complaints
  • Improving our services

Data retention


Personal data is retained only for as long as legally and operationally necessary.


Your rights


  • Right of access to personal data
  • Right to rectification or erasure
  • Right to restrict or object to processing
  • Right to lodge a complaint with the Information Commissioner’s Office
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